FAQ

1. What products do you sell?

NoviqueGraceBoutique specializes in insulated water bottles, tumblers, travel mugs, and drinkware accessories designed to keep beverages hot or cold for extended periods.

2. What shipping options do you offer?

We currently offer the following shipping methods:

• Express Shipping (3-6 Business Days) – $20

• Free Shipping (7-14 Business Days) – Free

• Free Shipping Bag Option (7-14 Business Days) – Free

• Free Standard Shipping (7-14 Business Days) – $10

Delivery times are estimated and may vary due to weather conditions, holidays, carrier delays, or other unforeseen circumstances.

3. How long does order processing take?

Orders are typically processed within 1-3 business days after payment confirmation.

4. How can I track my order?

Once your order has shipped, you will receive a tracking number via email that allows you to monitor your package throughout the delivery process.

5. Can I modify or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order enters the shipping process.

6. What should I do if my item arrives damaged?

If your item arrives damaged, defective, or incorrect, please contact our customer support team with photos of the issue. We will review the situation and work to provide a suitable resolution.

7. How long do your insulated bottles keep drinks hot or cold?

Performance varies by product, size, and usage conditions. Specific insulation details can be found in each product description.

8. Are your bottles BPA-free?

Many of our products are made using BPA-free materials. Please review the product specifications for detailed information.

9. Are your bottles suitable for hot and cold beverages?

Yes. Most of our insulated bottles are designed to maintain the temperature of both hot and cold drinks.

10. What payment methods do you accept?

We accept major credit cards, debit cards, PayPal, and other secure payment methods available at checkout.

11. Is my payment information secure?

Yes. We use trusted payment providers and secure encryption technology to help protect your personal and financial information.

12. How can I contact customer support?

You can reach us through our Contact Us page or by email. Our support team typically responds within 24-48 business hours.

13. What if my package is delayed?

While we strive to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control. If your package experiences a significant delay, please contact us and we will be happy to assist.